Frequently Asked Questions

How do I create a customer account?
In our online shop you will find the "Log in" menu in the top right corner. Click on "Create account". Enter your personal information and confirm the registration by clicking the "Create" button.

What is the benefit of a customer account?
If you have registered, you will receive a customer account to which you have access to 'Log in' at any time. After a successful registration you have easy access to your order history, your invoices and you can change important delivery addresses. When registering you will also receive our newsletter with exclusive offers and are the first to know about new products and collections.

Where can I change my data?
You can change your personal information to your Sparkling Jewels account. After logging in to 'My Account' to change your personal details.

Order information

Can I cancel my order after it has been placed?
We may be able to cancel your order, but we ask to do this by telephone and within an hour after placing the order.

If it is too late for us to cancel your order, you can return your order. ClickhereFor more information about our return policy.

Can I change my orders?
Yes, if you contact us within an hour after placing, it is possible to change your order. When it comes to changing the delivery address, we recommend calling us to call us.

Unexpected sold out
Despite careful control of our stocks, it may happen that an article is unexpectedly not in stock, while you could order the article. This does not happen often, but if this is the case, we can hold your order until the article is back in stock, exchange the article for something else from the same value or of course offering you a full reimbursement of the article.

Payment methods

What payment methods does Sparkling Jewels accept?
In our webshop you can pay with iDEAL, PayPal, Credit Card and bank transfer.

Discounts and promo codes

Can I use more than one Sparkling Jewels discount code on my order?

Our promotions / discounts cannot be used in combination with other offers and are not valid on items in the SALE.

Why doesn't my Sparkling Jewels discount code not work?
If your code does not work, check again if you enter the correct code and whether the code is still valid. Some of our promotion codes are only valid for certain collections, so read the small print. If problems continue to exist, contact customer service for further assistance.