F.A.Q.

Order

At Sparkling, you usually receive your order confirmation within an hour after completing your purchase (also check your spam folder).

If you haven’t received a confirmation, please check if the payment has been deducted from your account. If it has, you can assume your order was successfully placed.

If you still haven’t received a confirmation after a few hours, please let us know. We’re happy to help you verify that everything went smoothly.

We want you to be happy with your purchase. Of course, you might change your mind or accidentally order the wrong item. Unfortunately, once your order is placed, it cannot be modified. But don’t worry: after receiving your products, you can return them within 14 days.

Please note that you can only exchange your product at the point of sale or webshop where you purchased it. We can only process returns and exchange requests for products bought on www.sparkling-jewels.com.

All our orders are carefully packaged by default, so it’s always a joy to unwrap, whether for yourself or someone else.

Is your order a gift or would you like to include a personal message? Please let us know by using the 'It’s a gift' button in your shopping cart. You can provide your personal message in the designated note field during checkout.

Our service team will then ensure your gift and message are beautifully wrapped.

Payment

If you have trouble completing your order at Sparkling, we recommend first emptying your shopping cart and then clearing your cookies.

How to do this varies by browser and can easily be found using a search engine like Google. Often, you can then complete your order without any issues.

If it still doesn’t work, try a different browser, another device, or contact our customer service team. We’re happy to assist you further.

We want to make paying for your order as easy as possible. You can securely complete your purchase using the following payment methods:

iDEAL: through your bank’s trusted payment environment
Klarna: pay afterwards
PayPal: via your own PayPal account for extra convenience
Credit Card: with VISA, Mastercard, American Express
Sparkling Giftcard: enter the gift card code at checkout and you’ll immediately see if there is a remaining balance to pay.

With us, you can pay easily and securely with Klarna. Choose Pay Later and settle your payment only after you have received your order.

After placing your order, you will receive a confirmation with an overview of your purchase.

The invoice will be included with your order.

The invoice is also available digitally upon request. Please contact our customer service team for assistance.

Enter your discount code during the first step of the checkout process by filling in the 'Gift Card or Discount Code' box.

The discount amount will then be automatically deducted from the total.

Your Sparkling Gift Card is valid indefinitely and can be used online at any time for your purchase.

Delivery

We want to make it as easy and affordable as possible for you to place an order online at Sparkling.

That’s why we offer free shipping on orders over €50.

For orders under this amount within the Netherlands, we charge €3.95 for shipping.

Once you have placed your order, you naturally want to enjoy your new jewelry as soon as possible. At Sparkling, we ship almost all orders placed before 3:00 PM on the same day. This means that under normal circumstances, you will receive your package the next business day.

Are you ordering for a birthday or another special occasion and want to be sure your order arrives on time? Then don’t take any risks and order early, as delays may occur mainly on the carrier’s side, which is beyond our control.

WHY CAN IT SOMETIMES TAKE LONGER?

Delay with the delivery partner: Sometimes an order is delayed. Keep an eye on your track & trace code for the most up-to-date status.
Ordering on Saturday, Sunday, or a public holiday: If you order on a Saturday, Sunday, or national holiday, your order will be processed in our warehouse on the next business day.
Product out of stock: In that case, our service team will contact you to find a suitable solution.
Busy periods and holidays: During busy times, such as around the holidays, delivery times may vary. The most current delivery times can be found on our website.
No delivery on public holidays: Our delivery partners do not deliver on official public holidays.

Want to be sure when your order will arrive? Follow your track & trace link and stay informed!

Once you place your order, we will immediately start processing it as quickly as possible.

We will send you an email with a tracking code as soon as your order is packed and on its way.

You can then track your package on our delivery partner’s website to see exactly when to expect it.

We ship your package with PostNL and DHL and deliver it to your (or someone else's) home address.

At this time, it is not yet possible to have your order delivered to a pickup point or to choose a delivery partner yourself.

Returns

Of course! You have 14 days to return your order, which you can do using the return form provided with your order. On the return form, you will find the address as well as further instructions.

Please note the conditions:

Return items in undamaged packaging (preferably the original shipping box).
Damaged or used products may be refused or deducted.
When returning the entire order, please include any gifts received with the purchase; otherwise, their value will be deducted.
Gifts must be unworn, unwashed, and have the original labels attached.
Non-returnable: (digital) Sparkling gift cards and personalized products such as custom-made jewelry.

Always keep your shipping receipt until your return has been processed.

Return shipping costs are the responsibility of the customer.

Once we have received the returned items in good condition, we will refund the purchase amount to the original payment method.

This may take up to 5 business days, depending on the processing time of the respective bank/payment method.

Please note: processing your return can take up to 14 business days.

Our Service

At Sparkling, we ensure your order is carefully packaged and delivered.

If you find anything unexpected upon unpacking – something missing or your jewelry arrived damaged –

please contact us immediately. We are happy to assist you.

We want you to enjoy your jewelry worry-free. That’s why we carefully review every warranty claim. If your jewelry meets our warranty conditions, we will repair or replace it free of charge.

To process your claim, we always require proof of purchase.

6 MONTH WARRANTY
We offer a 6-month warranty on the plating of necklaces, silver rings, pendants, hoops, stud earrings, and bracelets. The warranty starts from the original purchase date and is valid with proof of purchase.
2 YEAR WARRANTY
All Sparkling Jewels products come with a 2-year warranty against manufacturing defects, valid from the original purchase date with proof of purchase.
LIFETIME WARRANTY
We provide a lifetime warranty on the plating of the beads of our elastic (gemstone) bead bracelets and bead necklaces.

When does the warranty not apply?

Damage caused by improper or unreasonable use
Alterations or repairs by unauthorized persons
Damage to gemstones caused by impact

If you have a warranty claim, please contact our service team. We are happy to assist you.

We are happy to help! Please contact us directly via the form on the complaints page, send an email to our service team, or call us.

Please clearly mention the order number, the item in question, and the nature of the complaint.

We can only process complaints for products purchased on www.sparkling-jewels.com.

If you have a complaint about a piece of jewelry purchased from a jeweler, it is best to contact the jeweler directly.

Our Selling Points

Through our Online Store Locator, you can easily find all Sparkling retail locations across Europe.

How wonderful that you want to visit one of our stores and already have a favorite!

To make sure you don’t leave empty-handed, please contact the store in advance.

The staff will be happy to let you know if your favorite is in stock.

Yes, a product purchased at a point of sale can be exchanged or returned there.

Please note: you can only exchange or return your product at the point of sale or webshop where you purchased it.

We can only process returns and exchange requests for products purchased on www.sparkling-jewels.com.

Many of our promotions also apply at Sparkling retail locations, but it is possible that some offers may not be valid at a specific store.

Would you like to be sure that a current promotion is valid at the retail location of your choice?

Please contact our service team; we are happy to assist you.