Of course, it is unfortunate if you have a complaint about our products or services. We would like to assist you and offer a suitable solution. You can email us at: info@sparkling-jewels.com or fill out the contact form.

Our complaints department staff will review the complaint and try to resolve it to everyone's satisfaction.
    
After receiving your complaint, you will receive a confirmation from us.
We will respond to your complaint within 14 days of receipt; if more time is needed, we will inform you.

If you prefer, you can also contact the mediation department of the Webshop Quality Mark Foundation, with which we are affiliated. They will mediate https://www.keurmerk.info/nl/consumenten/klacht/