Do you have a question about our jewelry or an order? Fill in the form below and we try to answer your question within two working days.
Frequently asked questions about Sparkling
Sparkling is a unique jewelry concept with which you can mix & match with different Gemstones jewellery. This way you can put together your ideal jewelry set.
Where is Sparkling for sale?
Sparkling You can buy jewelry through our webshop or from a local jeweler. View our points of sale For a jeweler in your area.
Can I pay safely?
Yes, via our website you pay through a secure environment.
What payment options are there?
We offer the following payment methods: iDeal, Credit Card, PayPal, Shop Pay and Google Pay.
How can I redeem a gift card or discount code?
In the first step of the ordering process you have the option to exchange a gift card or discount code.
Can I also pay afterwards?
No, unfortunately we offer no possibility to pay afterwards.
Shipping & Returning
What is the delivery time of my order?
Orders placed on a working day before 3 p.m. are shipped the same day. Orders that The next one will be placed on Friday after 3 p.m., Saturday, Sunday and official holidays Sent working day.
Do I have to pay shipping costs?
We offer free shipping for orders over € 50. Is your order value below this amount, then we calculate shipping costs of € 3.95. Orders with a delivery address outside the Netherlands is the shipping free For orders from € 100. For orders under € 100, with a delivery address abroad will Between € 6.95 and € 12.95 shipping costs are charged.
Can I follow my order?
When we have packed your order you will receive an e-mail containing the track & trace information. This allows you to follow the delivery of your order.
Can I return or exchange my order?
Within 14 days of receiving your order you can use us your order without giving a reason return. You can use us for this return portal. Exchange is unfortunately not possible. Send back the article that you do not want, and order the correct item. You will have your money back within a few working days after processing of your return.
Are there any costs associated with the return?
The costs for return shipment are (unfortunately) for your own account. You can create a return shipment via us return portal. The return costs are € 6 for the use of the Sparkling Return portal. We will settle this with the Reimbursement. Of course you are not obliged to use this and you can also have your own shipping method to elect.
How do I send my products back?
Pack the items that you want to return well, this prevents any damage during dispatch. You can create a return label through us return portal or Choose your own shipping method.
Do I also have to return my gift?
If you have received a gift with your order, you usually have to return it to us. Read in advance The promotion conditions of the relevant gift well.
When will my purchase amount be refunded?
If we have received the returned items in good condition, we will refund the purchase amount to you. Refunds are credited to the original payment method. The processing of this takes a maximum of 5 business days.
I have received a wrong or damaged article, what should I do?
We check all items and carefully check your order before we order your order Send. Unfortunately, it is possible that you still receive the wrong and/or damaged item. Is that the case, Then you have to make this known to us within 3 working days. You can do this through it online Contact Form to fill in. You can enter on workdays Expect a response for 48 hours.
Can I adjust or cancel my order?
Unfortunately, you can no longer adjust or cancel your order yourself after you have placed it. Take Contact With us for the possibilities.
Can I have my order delivered to a different address?
It is possible to have your order delivered to a different address. To do this, enter the address of the recipient In at the first step in the ordering process and enter your own address as an invoice address.
Can I have my order packed?
All our orders are packed with attention in a beautiful gift box. So it is a party for you to unpack whether he is for yourself or for someone else.
Service & Warranty
Do I have a guarantee on my purchase?
We assess each situation individually. The jewelry that meets our warranty conditions will be free of charge
replaced or repaired. Use that is unreasonable or not in accordance with normal use,
changes or repairs carried out by unauthorized persons or false damage to our Gemstonesmakes the
warranty invalid. A guarantee request will not be processed without proof of purchase.
6 months - on the platter of our necklaces, silver Rings, pendants, Huggies, Push Back Earrings and Link bracelets we give a 6 -month warranty. The warranty applies from the original purchase date (Demonstrable with a proof of purchase).
2 years - On all Sparkling Jewels Products applies a 2 -year warranty period Factory errors, valid from the original purchase date (demonstrably with a proof of purchase).
Lifetime Warranty - on the plating of the beads of the elastic (Gemstones) Beaded bracelets and link necklaces We give a lifetime guarantee.
I have a complaint about an article, what can I do?
If you have a complaint or comment, please contact us via the online Contact Form. It clearly states what the complaint Is, what item is involved and your order number. Do you have a complaint about an article that you have with a jeweler Bought, contact the relevant jeweler.
Materials & Care
What is the best way to maintain/clean my jewelry?
Jewelry require maintenance. We therefore recommend that you regularly brush jewelry. With this, jewelry retains their shine. This is possible with special cleaning wipes, such as from the Connoisseurs brand. In addition, advise We not shower, swim, exercise and sleep with our jewelry. Also avoid contact with Skin care products, perfume and other cosmetics. Save our jewelry separately and closed off Oxygen in a jewelry box. This reduces the chance of oxidation.
Can I shower with Sparkling jewellery?
We strongly advise shower with jewelry.
Are the Gemstones Real?
We use natural for our jewelry Gemstones and synthetic Gemstones. Although synthetic Gemstones have been made artificial, they have about the same chemical and physical properties as the Naturally formed stones. We make no use of imitation stones made of glass, art resin, OID.
What material are the jewelry made of?
We use various materials for our jewelry. The basis of our jewelry is 925 sterling silver. Our jewelry has a Rhodium Platting, Gold Platting or Rosé Gold Plating. This is a layer applied about A 925 sterling silver base. We also use Gemstones And Zirconia. The gold -colored Rings are Made from 9 carat.
Are the Rings Made from real gold?
Our gold colored Rings are made of 9 carat.
Are sold -out jewelry supplemented again?
Jewelry from the Essentials collection is in principle always supplemented. Jewelry with Gemstones, the Earlets and the chain pennies are only supplemented when they are in the current seasonal collection. This Can you check at the heading “Gemstones"In the menu on the website. With these articles you can do your e-mail address Fill in and you will receive a notification when the item is back in stock. Articles where you do not E-mail address can leave for a back-in-stock notification, will not return in stock in the short term.
Can all Huggies be combined with all Gemstones?
Yes, all our earnings suit all Huggies and Push Back Earrings. Mix & Match feel free to get rid of it and set your own earrings set together.
Do the chain edges also match the earrings?
No, unfortunately the chain pennies do not fit the earrings. For this, the borehole of the chain leisure stone is too small.
How do I know which ring size I have to order?
Are you not sure what your ring size is? Then order our Ring Sizer.
Can I have a custom bracelet made?
Our bead bracelets have a standard length of around 17.5 cm. Contact us via it Contact Form For the possibilities for a smaller one Or larger bracelet.
What is Club Sparkling?
Club Sparkling Is the loyalty program of Sparkling. You can earn sparkles with every order and that Can return for a discount or free jewelry.
How do I earn sparkles?
You need an account to earn sparkles. You will receive immediately to create an account Sparkles. You will also receive sparkles by registering for the newsletter, Sparkling to be followed via Instagram and with orders in our webshop. You receive 5 sparkles when you spend every € 1.
How can I hand in sparkles?
You can exchange sparkles via your account. Choose what you want to use your sparkles and receive one immediately unique code. You can add this unique code to your shopping basket.
For which items can I hand in sparkles?
You can hand in Sparkles for, among other things, free shipping under € 50 and the Sparkling Travel Case. Beside Items to save are available there are changing seasonal items available. Look for the current overview Your account at Club Sparkling Or go to the Club Sparkling Collection.
Can I combine the return of sparkles with actions and other discounts?
The handingle of sparkles cannot be combined with other discounts and/or promotions.
Can I exchange/return items for which I returned Sparkles?
It is not possible to exchange or return items for which you submitted sparkles.
Are my sparkles interchangeable for money?
Sparkles saved are not interchangeable for money or a gift voucher.
Can I get hand -in sparkles back?
It is not possible to receive returned sparkles.