Frequently asked questions about Sparkling
Sparkling is a unique jewelry concept with which you can mix & match with different Gemstones jewelry. This way you can put together your ideal jewelry set.
Where is Sparkling for sale?
Sparkling You can buy jewelry through our webshop or from a local jeweler. View our points of sale For a jeweler in your area.
Can I pay safely?
Yes, via our website you pay through a secure environment.
What payment options are there?
We offer the following payment methods: iDeal, Credit Card, PayPal, Shop Pay and Google Pay.
How can I redeem a gift card or discount code?
In the first step of the ordering process you have the option to exchange a gift card or discount code.
Can I also pay afterwards?
No, unfortunately we do not offer the possibility to pay afterwards.
Shipping & Returning
What is the delivery time of my order?
Orders placed on a working day before 3 p.m. are shipped the same day. Orders placed on Friday after 3 p.m., Saturday, Sunday and official holidays will be sent the next working day.
Do I have to pay shipping costs?
We offer free shipping for orders over € 50. If your order value is below this amount, we will calculate shipping costs of € 3.95. Orders with a delivery address outside the Netherlands is the shipping free with orders from € 100. For orders under € 100 with a delivery address abroad, between € 6.95 and € 12.95 shipping costs will be charged.
Can I follow my order?
When we have packed your order you will receive an e-mail containing the track & trace information. This allows you to follow the delivery of your order.
Can I return or exchange my order?
Within 14 days of receiving your order you can return your order to us without giving a reason. You can use us for this return portal. If you want to exchange an article, we advise you to contact us. We can already reserve the relevant item for you.
Are there any costs associated with the return?
The costs for return shipment are (unfortunately) for your own account. You can create a return shipment through us return portal. The return costs are € 6 for using the Sparkling Return portal. We will settle this with the reimbursement. Of course you are not obliged to use this and you can also choose your own shipping method.
How do I send my products back?
Pack the items that you want to return or exchange well, this prevents any damage during shipment. You can create a return label through us return portal Or choose your own shipping method.
Do I also have to return my gift?
If you have received a gift with your order, you usually have to return it to us. Read the promotion conditions of the relevant gift in advance.
When will my purchase amount be refunded?
If we have received the returned items in good condition, we will refund the purchase amount to you. Refunds are credited to the original payment method. The processing of this takes a maximum of 5 working days.
I have received a wrong or damaged item, what should I do?
We check all items and carefully check your order before we send your order to you. Unfortunately, you can still receive the wrong and/or damaged item. If that is the case, you must make this known to us within 3 working days. You can do this through it online Contact Form to fill in. You can expect a comment on workdays within 48 hours.
Can I adjust or cancel my order?
Unfortunately, you can no longer adjust or cancel your order yourself after you have placed it. Take Contact With us for the possibilities.
Can I have my order delivered to a different address?
It is possible to have your order delivered to a different address. To do this, enter the address of the recipient at the first step in the ordering process and enter your own address as an invoice address.
Can I have my order packed?
All our orders are packed with attention in a beautiful gift box. This way it is a party to unpack your order whether he is for yourself or for someone else.
Service & Warranty
Do I have a guarantee on my purchase?
We assess each situation individually. The jewelry that meets our warranty conditions are replaced or repaired free of charge. Use that is unreasonable or is not in accordance with normal use, changes or repairs carried out by unauthorized persons or false damage to our Gemstones, makes the warranty invalid.
6 months - on the plating of our necklaces, silver Rings, pendants, Huggies, Push Back Earrings And link bracelets we give a 6 -month warranty. The warranty applies from the original purchase date (Demonstrable with a proof of purchase).
2 years - On all Sparkling Jewels Products applies a 2 -year warranty period on factory errors, apply from the original purchase date (demonstrable with a proof of purchase).
Lifetime Warranty - on the plating of the beads of the elastic (Gemstones) Bead bracelets and link necklaces We give a lifetime guarantee.
I have a complaint about an article, what can I do?
If you have a complaint or comment, please contact us via the online Contact Form. It clearly states what the complaint is, which article is involved and your order number. If you have a complaint about an article that you bought from a jeweler, please contact the relevant jeweler.
Materials & Care
What is the best way to maintain/clean my jewelry?
Jewelry requires maintenance. We therefore recommend that you regularly brush jewelry. With this jewelry retains their shine. This is possible with special cleaning wipes, such as from the Connoisseurs brand. In addition, we do not recommend showering, swimming, sports and sleeping with our jewelry. Also avoid contact with skin care products, perfume and other cosmetics. Keep our jewelry separately from each other and sealed from oxygen in a jewelry box. This reduces the chance of oxidation.
Can I shower with Sparkling jewelry?
We strongly advise shower with jewelry.
Are the Gemstones Real?
We use natural for our jewelry Gemstones and synthetic Gemstones. Although synthetic Gemstones Being artificial, they have about the same chemical and physical properties as the naturally shaped stones. We make no Use of imitation stones made of glass, artificial resin, or something.
What material are the jewelry made of?
We use various materials for our jewelry. The basis of our jewelry is 925 sterling silver. Our jewelry has a Rhodium Platting, Gold Platting or Rosé Gold Plating. This a layer applied over a 925 sterling silver base. We also use Gemstones And Zirconia. The gold -colored Rings are made of 9 carat.
Are the Rings Made from real gold?
Our gold -colored Rings are made of 9 carat.
Are sold -out jewelry supplemented again?
Jewelry from the Essentials collection is in principle always supplemented. Jewelry with Gemstones, the earnings and the chain pennies are only supplemented when they are in the current seasonal collection. You can check this at the heading “Gemstones”In the menu on the website. With these items you can enter your e-mail address and you will receive a notification when the item is back in stock. Items where you cannot leave your e-mail address for a back-in-stock notification will not return in stock in the short term.
All Huggies be combined with all Gemstones?
Yes, all our earnings suit all Huggies and Push Back Earrings. Feel free to Mix & Match and put together your own earrings set.
Do the chain edges also match the earrings?
No, unfortunately the chain pennies do not fit the earrings. The borehole of the chain lint stone is too small for this.
How do I know which ring size I have to order?
Are you not sure what your ring size is? Then order our Ring Sizer.
Can I have a custom bracelet made?
Our bead bracelets have a standard length of around 17.5 cm. Contact us via it Contact Form For the possibilities for a smaller or larger bracelet.